direct links to my-services PCFs

[davidrb84]

Hiya,

I appreciate the new My-Services pages are in preview right now, but is there any plan to make the 'forms' the PCFs directly linkable more easily?

There are links you can produce or determine that you can send to customers, but by default the url you get when clicking on a 'form' will not work for the recipient.

They get an error stating (see attached)

[Dan Munns]

@davidrb84 I think that this is what you are after? 

 

[Steven Boardman]

@davidrb84 I have replicated this, i've asked one of the team to take a look at this on the preview page of My Services

[davidrb84]

if it helps at all links of this format work 

https://live.hornbill.com/uopservicedesk/servicemanager/selfservice2/service/191/catalogs/559/true/

links of this do not 

https://live.hornbill.com/uopservicedesk/servicemanager/selfservice2/raise/191/serviceRequest/98/

 

[davidrb84]

hi @Steven Boardman I appreciate it's not been long but was wondering if this had been identified as a feature or a bug?

We're about to go and establish the direct links for a bunch of our 'forms', but would pause that if this is likely to change in the near future.

[Steven Boardman]

Hi @davidrb84 apologise i have been on leave for a couple of weeks.   

I have chased this up just now and will post the response i get from the team

[Steven Boardman]

Hi @davidrb84 this issue is currently being worked on and should be available in a upcoming Service Manager update (albeit not the one scheduled for next week, as the release cycle has already begun.