Keith Stevenson Posted August 9, 2018 Share Posted August 9, 2018 All, We have added new functionality to make it easier to see failed delivery emails. This is shown below as a red triangle and count of Unread messages in sent items. Note that this will now show all previously failed deliverys not just new items. Therefore even though the count may be high these could all be historic. In Hornbill the process for sending of email is as below User clicks Send Email Email goes into Outbox and Server attempts to send to recipients. If email is successfully sent to all recipients it is moved into Sent Items and Marked as Read If email is not sent to any of the specified recipients it is retried (this happens upto 9 times with retry period getting longer each time, Starts at 1 minute , 5 minutes, 30 minutes, 60 minutes,120 minutes , 240 minutes, 480 minutes, 960 minutes, 1440 minutes). The email at this point will remain in the outbox. If email is still not sent to any of the specified recipients after all 9 tries it is moved into the Sent Items, marked as Failed (See below) and Unread. The counter against the Sent Items is increased by 1 and the red triangle shown. The failed message can be found by going into the Sent Items, clicking the order by and choosing Status. Then the arrow to get all unread at the top. The failed delivery recipient is shown as a red mail icon (If your email had multiple recipients several may be green with 1 or more red.) as below If you click on the Red Mail Icon and choose Delivery Status you will be able to see the full audit trail of the attempts to deliver the message. There may be many reasons why an email has failed to deliver (From misconfiguration to non existent sender.) (See subsequent post where I will explain some of the reasons in greater detail). However once you have reviewed the failed email and decided the root cause you can highlight the email and choose Mark As Read, removing the item from the count of failures. We hope this clarifies the new notification. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
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