Martyn Houghton Posted August 8, 2018 Share Posted August 8, 2018 We have noticed that when a request you have open is updated by the BPM Assign to Service Team after completing the preceding human activity, the Team value is updated correctly in the Assign action tool, but the members display when you expand the Analyst drop down are the member for the previous team, in our case our 1st Tier team, and not the members of the team selected by the BPM. It appears the refresh process to the clients with the request open is not fully working when this 'Assign to Service Team' node is triggered. We are having to manually force a refresh to get the correct values to appear. Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted August 10, 2018 Share Posted August 10, 2018 Hi @Martyn Houghton Sorry missed this when it was posted. I've just tried it out and I can replicate the same thing based on that BPM scenario. I'll get a problem raised for it so that it can be addressed. Regards, Dave. Link to comment Share on other sites More sharing options...
Claire Holtham Posted August 13, 2018 Share Posted August 13, 2018 Hullo, was this introduced at Service Manager build 1288 ? We've not updated to that yet, and may wait for the fix... Cheers Claire Link to comment Share on other sites More sharing options...
Claire Holtham Posted August 15, 2018 Share Posted August 15, 2018 Hi @David Hall - did you see my post? Still haven't applied build 1288 just in case it causes this issue. could you confirm? Thanks C Link to comment Share on other sites More sharing options...
Victor Posted August 15, 2018 Share Posted August 15, 2018 @Claire Holtham - the issue raised by Martyn here was not introduced by build 1288. Even if, the issue occurs in a very specific scenario aso unless you have teh same scenario (BP configuration) then you woudl not be affected even if by any remote chance, the issue was introduced in build 1288. The issue has now been fixed and the fix will be included in next SM update. Link to comment Share on other sites More sharing options...
David Hall Posted August 15, 2018 Share Posted August 15, 2018 Hi @Claire Holtham Sorry no I hadn't seen your previous post. @Victor has beat me to the answer on this occasion Regards, Dave Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 21, 2018 Author Share Posted August 21, 2018 @Victor Just check the last few build of Service Manager (1291,1292 & 1293) but could not see a fix in them for this issue. I am presuming the SM release that the fix for this issue is in has yet to be released? Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2018 Share Posted August 21, 2018 @Martyn Houghton 1 minute ago, Martyn Houghton said: I am presuming the SM release that the fix for this issue is in has yet to be released? This is correct. 1291-1293 were patch updates deployed to fix specific issues... Link to comment Share on other sites More sharing options...
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