New Update: Hornbill Service Manager (1288)

[Harry Hornbill]

Hello Everyone

The latest build of Hornbill Service Manager (1288) has been released to live.

Change Log for this release are as follows:

NEW:

• As a Service Owner I don't want my requests visible to teams that don't support my service in the global search results list. This can be enabled/disabled using webapp.view.ITSM.serviceDesk.requests.limitSearchToVisible setting. Please note, a full reindex of the HornbillITSM index is required to ensure all requests that you have visibility of are returned. {CH00135338}
• Provide the ability to select any site on the Request form irrespective of if the site is linked to a customer's company. This can be enabled using app.request.update.site.showAllSites setting {CH00149756}
• Additional BPM Operations for automatically raising requests - Problem, KE, Change, Release {CH00149712}
• New setting for email content to be included or excluded in request timeline entries. This can be enabled using app.request.update.includeEmailDetailsInTimeline {CH00151411}
• Capture name of person who created and published an FAQ {CH00151427}

FIXED:

• You cannot paste images into the details of a FAQ in Chrome {PM00151049}
• The "me too" button does not acknowledge a user as a connection if your connection type is anything other than "Impacted" {PM00151716}
• Cannot pick a Category when resolving a Request if it is on-hold {PM00151698}
• Cannot print public timeline entries when printing a Request if you cannot post as public {PM00151790}
• Request does not show customer feedback when its automatically closed without refreshing page {PM00151116}
• Setting to disable leaving a comment when cancelling a Request is not adhered to {PM00151828}
• Issue with multi-line field display on asset details forms {PM00150561}
• Inconsistency with presenting labels in Questions section of a Request {PM00151209}
• Sub-status for a Change is not shown {PM00151927}
• SLA rules configured for a corporate SLA within a service incorrectly appear within the corporate rules SL list {PM00151168}
• Product ID not displayed correctly in the asset list {PM00151913}
• Using quick search to find a request will error when the request id is invalid for system admins {PM00151985}
• Request details Document section briefly appears then disappears when linking a request {PM00151994}
• Request list unread colour is not updated if customer responds to request via portals {PM00151999}
• Unable to clear an assets company {PM00152152}
• List of pre-selected authorisers not populated when set via BPM's Suspend for Authorisers {PM00152124}
• Assigning a Request on request details not limited to teams supporting request service {PM00152095}
• When a team has sub teams, you can not toggle assignment for the team's members {PM00152076}
• Improved the overall performance for the Portal and Knowledge search {PM00151825}
• Counters on the Request List would sometimes show a blank value {PM00152050}
• Bullet points aren't display in the Progressive Capture {PM00152257}
• Deselecting select type question value in prog capture causes no question answers to be saved when request logged {PM00151119}
• Users having Collaboration Role are unable to action on tasks linked to a request