Organisation - Default Language

[Martyn Houghton]

At the moment in the Organisation object there is a standard field for Timezone but not one for Language. Would it be possible to have this added as a standard field?

We would want new contacts added to the organisation to default to this language, but we would also use this within  the BPM (Get Request Informant - Organisation Details) to branch and assign the to correct regional office/language speaking team etc.

Cheers

Martyn

[HHH]

We solved this with a custom field we called "Default Service Desk" and used it in BPM's

[Martyn Houghton]

@HHH

That's is what we are doing at the moment to do it in the BPM, but thought it would be generic for a number of people and also the added benefit of new contacts getting the correct default language.

Nice to know other people are doing similar things.

Thanks

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

Let me have a chat with the SM team about this so see what they think. Also, this needs to be extended to be supported by Service Manager, otherwise you will not be able to do anything with the language in the BPM.

 I'll get back to you.