Dan Munns Posted August 6, 2018 Share Posted August 6, 2018 Hi all, I am sure this is just something I am doing wrong but I can't seem to get this routing rule working: toAddress = 'phishing@domain.co.uk' I have tried with and without the quotes, with double quotes, adding wildcards etc. The address is correct but all mail items go to the Inbox rather than the 'Logged' folder and as such do not log requests via the routing rule template I have set up. I have also tried mailbox = 'Phishing mailbox' with no joy. Any help please? Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 21 minutes ago, Dan Munns said: The address is correct but all mail items go to the Inbox rather than the 'Logged' folder @Dan Munns your test email is actually being picked up by another routing rule which is set to sent the email to the autoresponder. The autoresponder fails to process the email and then it lands in Inbox... Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 @Victor that is strange as the new rule is at the top of the list.... Do you know the rule name that is picking it up? Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 @Dan Munns Mail routing rule [47] detected an Auto Responder request Not sure which rule is 47 though... You could have a look in h_msg_auto_rules Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 @Victor if 47 should be under h_pk_arid then the rule is the new rule..... Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 @Dan Munns hmm... odd... what rule has h_order = 47? Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 @Victor none of them We only have 38 rules Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 @Dan Munns ok, even more odd then... I'll PM you. Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 1 hour ago, Dan Munns said: and as such do not log requests via the routing rule template I have set up Right... I completely missed this line arghhh !! ... I thought you only want the email to be moved to a folder not that it is also processed by AR The reason why it fails is quite simple then... the email "from Address" (which I assume it was your address in tests) is not unique... i.e. more than one user in the system has this email address... Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 @Victor I have no users with that email address.... Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 54 minutes ago, Victor said: the email "from Address" @Dan Munns - I am talking about the sender... phishing@ is the recipient... when request is supposed to be raised from an email, the "from Address" (the sender) will be the customer on the request... if there is one or more users or contacts in the system having the "from Address" then Service Manager won't know which one to put as the customer and the raise request action will fail... Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 Ah ok. That makes sense I suppose. Got it working now. *facepalm* Thanks Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 Happy days! Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 Very happy days, it's home time!! Link to comment Share on other sites More sharing options...
Victor Posted August 6, 2018 Share Posted August 6, 2018 Home time is not that happy news for me anymore... 2 hrs drive now... one way .. Link to comment Share on other sites More sharing options...
Dan Munns Posted August 6, 2018 Author Share Posted August 6, 2018 Ouch that sucks. An hour one way for me. Means I get an extra hour to decide what new hardware to buy! Link to comment Share on other sites More sharing options...
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