Jeremy Posted August 3, 2018 Share Posted August 3, 2018 I cannot seem to find the Global Sub-Statuses menu today, has it moved somewhere or am I missing rights? Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 3, 2018 Share Posted August 3, 2018 @Jeremy it is still there under Configuration I'm not aware of any changes to rights which would have changed you seeing this, unless individual rights have been changed on your instance for your profile perhaps? Steve 1 Link to comment Share on other sites More sharing options...
Jeremy Posted August 3, 2018 Author Share Posted August 3, 2018 @Steven Boardman Yeah that is where I thought it was but I am missing the Configuration option, what role do I need to see that? Link to comment Share on other sites More sharing options...
David Hall Posted August 3, 2018 Share Posted August 3, 2018 Hi @Jeremy You will need the "Service Desk Admin" role to be able to see the configuration options for Service Manager. Regards, Dave. Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 3, 2018 Share Posted August 3, 2018 @Jeremy what David Hall said 1 Link to comment Share on other sites More sharing options...
Jeremy Posted August 3, 2018 Author Share Posted August 3, 2018 Thank you @Steven Boardman & @David Hall This is only our second day live!! 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 3, 2018 Share Posted August 3, 2018 @Jeremy feel free to fire these types of questions on the forum and i'm sure more often than not, you'll get the answers you need - saves spending ages scratching your head Do feedback and let us know how things are going now your live Link to comment Share on other sites More sharing options...
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