Victor Posted August 14, 2018 Share Posted August 14, 2018 @ShalilK oh, ok, I see... how long did it take for them to be resolved? ... Could it be they were raised outside the Service Level Calendar? The timer clock only "ticks" within working hours... Link to comment Share on other sites More sharing options...
ShalilK Posted August 14, 2018 Author Share Posted August 14, 2018 Victor, that may well have been the case. The working calendar hours are 9 to 5. The requests got resolved soon after 9am. I will continue testing and let you know if I hit any more issues. Thanks for all your help. Link to comment Share on other sites More sharing options...
Victor Posted August 14, 2018 Share Posted August 14, 2018 @ShalilK no worries, happy to help. I will now have to compile a report of all the work we done here for the development team so all the issues we identified (like the ones needing workarounds) are addressed in the next update. 1 Link to comment Share on other sites More sharing options...
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