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Can't login to Hornbill again


Harry
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Victor that was very rude that you closed my topic without giving us a chance to comeback to you whether the solution worked or not.

The solution you given to me did not work because I tried login in as Admin on our admin.hornbill.com portal and came up with unexpected error.

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@Harry

8 minutes ago, Harry said:

The solution you given to me did not work because I tried login in as Admin on our admin.hornbill.com portal and came up with unexpected error.

As I mentioned in the new pinned topic I created for this issue (https://community.hornbill.com/topic/13520-how-to-fix-the-an-unexpected-error-occurred-during-login-issue-please-read-this-if-you-are-affected/) which I also linked in your original post, before I locked it, your admin account needs to have the role removed.

I do apologise that you think I was rude but you see, now I have 4 different threads about the exact same issue which needs to be managed under one post. I have locked down all of them and in each of them I have posted a link to the new, unified thread I created where everyone can discuss this issue.

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  • Victor changed the title to Can't login to Hornbill again

@Harry please check the update I posted on:

You should be able to use the admin account to resolve the issue in your instance. I will now lock this thread. If you like to post an update on the issue please use the thread I mentioned above. If you are unhappy with our forum administrative actions you escalate the matter using the channels described on our wiki here: https://wiki.hornbill.com/index.php/Essential_Success_Plan

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  • Victor locked this topic
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