Email routing rules

[chriscorcoran]

I have a routing rule that I want to change, so that it will recognise internal and external inbound emails to the same mailbox, at present everything that comes in to abc@mycompany.com gets picked up and logged automatically as a request. I need to split it out so that all internal @mycompnay.com get logged as a request which I guess is easy enough I can create a rule that says from domain = @mycompany.com but for external it could come from anyone, is there an expression that allows me to do this. So, if it comes from the mailbox abc@mycompany.com from anyone other than @mycompany.com raise incident.

 

[Victor]

@chriscorcoran - so, if I got your query right then:

Two rules. They can be in any order you like since they basically exclude each other.

1. from domain = @mycompany.com -  Log a Service Request
2. from domain != @mycompany.com - Log an Incident