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Email routing rules


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I have a routing rule that I want to change, so that it will recognise internal and external inbound emails to the same mailbox, at present everything that comes in to abc@mycompany.com gets picked up and logged automatically as a request. I need to split it out so that all internal @mycompnay.com get logged as a request which I guess is easy enough I can create a rule that says from domain = @mycompany.com but for external it could come from anyone, is there an expression that allows me to do this. So, if it comes from the mailbox abc@mycompany.com from anyone other than @mycompany.com raise incident.


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  • Victor changed the title to Email routing rules

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