AndyHodkinsonPrincesIT Posted July 30, 2018 Share Posted July 30, 2018 How do I edit, or remove, the default email template from emails sent from within a request? We have created snippets to show all of the information we want so don't need these extra lines. Also, it breaks when assigning to a team and then updating the request, as technically there isn't a call owner. Thanks Andy Link to comment Share on other sites More sharing options...
AndyHodkinsonPrincesIT Posted July 30, 2018 Author Share Posted July 30, 2018 I've resolved this myself by finding out which default email template is used when sending messages, and editing it. (found in the admin portal > Home > Hornbill Service Manager > Application Settings. Link to comment Share on other sites More sharing options...
Victor Posted July 30, 2018 Share Posted July 30, 2018 @AndyHodkinsonPrincesIT that application setting is only used if your requests are not associated with a service. If they are then the template used to send out emails from requests will be configured on the service: It might be the case that the service on your requests is using the same template (as configured in the application setting) this is why changing that template worked for you Link to comment Share on other sites More sharing options...
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