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Multiple Ticket on-hold option?


Paul Alexander
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Morning

 

Is there any possibility of adding an 'on hold' option to the multi-ticket actions please? I have a few tickets all sort of related to each other, but I can't do anything with any of them until something else happens, so they all need to go on-hold at the same time.

thank you

 

 

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With the introduction of sub statuses, it makes actioning multiple Requests tougher as some will allow an indefinite pause and others won't. Looks like it would be a popular feature and our product team are aware of it :)

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  • 7 months later...

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