Paul Morrow Posted July 18, 2018 Share Posted July 18, 2018 When creating a new Asset the Select site field under Physical Location Information is visible but none of my sites are shown. All other fields can be populated including user and company etc, site selection no. Is there a prerequisite for making them available.? Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 18, 2018 Share Posted July 18, 2018 Hi @Paul Morrow there should be a connection between the properties Company and Site Probably the company you selected has no site. Can you try changing the company and see if you can select the related site? Regards Armando Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 18, 2018 Author Share Posted July 18, 2018 Hi Armando I have the site associated with the company. There are no options to associate a company (the Parent) with a site. The company field in the new asset populates with the parent company without any issue. Cheers Paul Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 18, 2018 Share Posted July 18, 2018 Hi @Paul Morrow you should be able to see the Site. I just checked and its working for me. In your form, can you please try deleting the company and the site (if there is a site already pre-populated), and add the company again, please? Can you see any errors in the console or the log ? Cheers Armando Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 18, 2018 Author Share Posted July 18, 2018 Hi Armando Log shows errors for EspServer Service..beyond that I'm in the dark. Tried removing company to add again and discovered I can't delete it. It clears from the filed but when I re-save the asset it populated again. Cheers Paul Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 18, 2018 Share Posted July 18, 2018 Hi @Paul Morrow I can replicate the last issue you mentioned, about removing the company and re-save. I will report this issue and we will fix it asap. For now, if you could just try this: 1. remove the company (NO re-save) 2. add a different company 3. delete the company in step 2 (NO re-save) 4. add back the company in point 1. 5. select the site (let's see if it works this time) 6. save Cheers Armando Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 18, 2018 Author Share Posted July 18, 2018 Hi Armando Tried the steps as laid out but still no change. Cheers Paul Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 18, 2018 Share Posted July 18, 2018 Hi @Paul Morrow I reported this issue for investigation nd it will be fixed as soon as possible. In the meantime, I think @Victor might help investigating on what the problem is. Cheers Armando Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 18, 2018 Author Share Posted July 18, 2018 Many thanks Armando. Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 18, 2018 Share Posted July 18, 2018 No problem @Paul Morrow Sorry for the inconvenience caused Armando Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 19, 2018 Author Share Posted July 19, 2018 @Victor Any notion where the problem is for the issue? 'Between chair and keyboard' is not the response before you even think it 1 Link to comment Share on other sites More sharing options...
Paul Morrow Posted July 19, 2018 Author Share Posted July 19, 2018 AHAH!.... tried a few different browsers. This work in Firefox fine but not IE 11. Link to comment Share on other sites More sharing options...
Victor Posted July 19, 2018 Share Posted July 19, 2018 8 minutes ago, Paul Morrow said: 'Between chair and keyboard' is not the response before you even think it Now, I would never.... So, it does not work in IE... fantastic!... err.. I mean nothing for me to look into, back to @ArmandoDM Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 23, 2018 Share Posted July 23, 2018 @Paul Morrow @Victor I will report this issue for investigation Armando Link to comment Share on other sites More sharing options...
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