Exporting Summary and Details

[Daniel Nespoli]

Hi all,

Is there a way to export a list of tickets containing both the Summary (which I know you can select) a long with the Details section into a CSV?

I'd like to pull off a report of last months tickets but only showcasing the Summary (Title) and the Details section.

I've pulled off reports in the past but I've noticed 'Details' isn't an available field . .

Thanks a lot,
Dan

[Victor]

@Daniel Nespoli 

20 minutes ago, Daniel Nespoli said:

I've noticed 'Details' isn't an available field

It won't be a "field" on its own as the request details is comprised of various information: summary, description, source, external reference and your own custom fields if you have any... all these are stored in their own fields in a request.... so it really depends what you have in the details section of the request...

[James Ainsworth]

Hi @Daniel Nespoli

If it is the Description that you are looking for you can used the export feature directly from the request list.  Start by creating a View or use the advanced search to list the requests that you want to export.  Click on the Export button and then select the fields that you want to include.

Regards,

James