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Customer Portal - Log New Request - Quick Log


Martyn Houghton
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A number of our external customers have feedback that they would like the ability to 'Quick Log' a request on the portal without having to first select the Service and then a Catalog item, i.e. very much like the log a new request interaction in the Live User App.

I appreciate that they still will have to select the Service and the Catalog item in the process of running through the Progressive Capture, but this is more structured for these users rather than having to select the Service visually from the list of subscribed icons.

Also, given the Knowledge Centre experimental feature which is helping to highlight potential matching services/catalogs when the Request Details node is completed, would play into this approach as well helping the user to select the correct Service/Catalog option.

Do you have any plans around providing this additional method of logging new requests on the customer Portal?

Cheers

Martyn

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