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Using the Hornbill App for external customers


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We work with external customers quite significantly. During one of our meetings it was raised as a possible improvement for the Hornbill app to be associated to our customer portal. We would like our customers to be able to add, update and follow their requests, check FAQs and get information about service statuses.

Is this something that you would be interested in progressing? If not, is there anything blocking us from doing it on our own?

kind regards,


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@Gerry mentioned in the Future Roadmap part of the recent Insight 2018 User Group session about the possibility of providing a end user (service and customer) native mobile app along these lines, so hopefully he will respond with some further details to your post.

It is something we are also interested in given most of our support is external.



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  • 2 weeks later...

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