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How to view all closed calls


lee mcdermott
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Hi,

I'm sure this has been asked and answered before.

But I want to be able to view calls in other teams queues or maybe all calls closed in the last 30 days etc regardless of which team or service it was assigned to.

All services are supported by all teams. But when creating a new view I can only ever see calls related to the team I am a member of.

Is it possible to do this and if so how?

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  • Victor changed the title to How to view all closed calls

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