lee mcdermott Posted July 9, 2018 Share Posted July 9, 2018 Hi, I'm sure this has been asked and answered before. But I want to be able to view calls in other teams queues or maybe all calls closed in the last 30 days etc regardless of which team or service it was assigned to. All services are supported by all teams. But when creating a new view I can only ever see calls related to the team I am a member of. Is it possible to do this and if so how? Link to comment Share on other sites More sharing options...
Josh Bridgens Posted July 9, 2018 Share Posted July 9, 2018 Hi Lee, I have found that by Specifying the "Team" in the view, it allows you to view the selected teams calls. (Just an Example) This should allow you to see them. Link to comment Share on other sites More sharing options...
Josh Bridgens Posted July 9, 2018 Share Posted July 9, 2018 With regards to seeing the closed calls for the past 30 days, this would probably be better viewed within the "Reporting" functions of Hornbill. It is less interactive but a much more effective way of seeing the data you need. Link to comment Share on other sites More sharing options...
lee mcdermott Posted July 9, 2018 Author Share Posted July 9, 2018 @Josh Bridgens thanks Josh that has worked. I was close I had actually tried it the other way around, I had specified Team IS NOT and added 1 team thinking it would show me results for all the other teams but it didn't seem to work, but adding the actual team did. thanks lee Link to comment Share on other sites More sharing options...
Keith Posted July 9, 2018 Share Posted July 9, 2018 @lee mcdermott If you want to use days you can do the following. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now