Giuseppe Iannacone Posted July 6, 2018 Share Posted July 6, 2018 it' looks like i'm not able to change the site in the detail for an open request. i can remove the site but after that it cannot be filled again, as you can see i'm tryng to add on of the site we have... but there's no way and it stays blank. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2018 Share Posted July 6, 2018 Hi @Giuseppe Iannacone I believe that this is to do with the customer that is associated to the request. It might be restricting the selection of the site to the sites that the customer belongs to. If there are no sites then you can't select one. However, I do recall some other posts that mention this. I'll have a look to see if we have anything planned to change some of this behaviour. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted July 6, 2018 Author Share Posted July 6, 2018 @James Ainsworth thank you James. let me give you further details, at the beginning the ticket was raised agains the requester, which was not the affected customer. so the first customer had site called "calderara" and the second one is called "Telford" . once i removed the first customer it's not possible to add back a site. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2018 Share Posted July 6, 2018 This was a previous post from a customer with the same question. I did locate the change to remove restrictions around the site selection within the description. I'll also test your scenario, but I'm sure that there will be a relation to this limitation with which this change will fix. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted July 6, 2018 Author Share Posted July 6, 2018 @James Ainsworth do you have an estimated time? thank you! Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2018 Share Posted July 6, 2018 No estimated time frame at the moment. It is a minor change so hopefully it wont be too long to get this through. In the mean time I'm sure that there is a combination of company/site/customer that is needed. Once set up you should be able to change the site. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted July 6, 2018 Author Share Posted July 6, 2018 1 minute ago, James Ainsworth said: No estimated time frame at the moment. It is a minor change so hopefully it wont be too long to get this through. In the mean time I'm sure that there is a combination of company/site/customer that is needed. Once set up you should be able to change the site. can you provide more details please regarding the workaround? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2018 Share Posted July 6, 2018 I'll have to test this out first. I'll post back once I've walked through it. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 6, 2018 Share Posted July 6, 2018 On the Site form in Administration (System->Organisation Data->Sites) make sure that there is a company selected on the site form On the Company form, make sure that the user is listed against the company You may want to refresh the request form that you are trying to change to make sure it has picked these changes in admin. You should now be able to change the site. Regards, James Link to comment Share on other sites More sharing options...
lomixture Posted July 11, 2018 Share Posted July 11, 2018 We are also having this issue, and linking all sites to an organisation is not an option for us due to our workforce working across two counties and therefore access is required to all sites at all times. Please could we ask that this bug is fixed as soon as possible to enable the site change in the 'description' to work ASAP? Lauren Link to comment Share on other sites More sharing options...
Victor Posted July 11, 2018 Share Posted July 11, 2018 39 minutes ago, lokent said: that this bug is fixed as soon as possible Just to clarify this, just because something does not work as someone would think it would, does not mean is a bug. "A software bug is an error, flaw, failure or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways." (https://en.wikipedia.org/wiki/Software_bug) In this case, the system works as designed and behaves as intended. The intended design and behavior is that a site needs to be associated to the customer in the request in order to be available for selection in request details. This was the original thought for this functionality. The change that James mentioned is about enhancing/changing this functionality to remove this restriction of site - customer association as it seems there are scenarios where this is not necessarily required. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted July 11, 2018 Author Share Posted July 11, 2018 @James Ainsworth thank you James, this clarifies me how the system is designed, but this will not help us when for exampe in a site we have 2 or more companies. how can we manage the change in this occurrence? do we have to ask a change against the system design? 1 Link to comment Share on other sites More sharing options...
Victor Posted July 12, 2018 Share Posted July 12, 2018 James will be able to give more details but I’m fairly sure there is no workaround at the moment, other than associating to one company and if I’m not mistaken we already working on a change to improve this and give you the functionality you need. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 12, 2018 Share Posted July 12, 2018 21 hours ago, Giuseppe Iannacone said: how can we manage the change in this occurrence? do we have to ask a change against the system design? Hi @Giuseppe Iannacone As mentioned in one of my earlier comments, we do have a change which will allow you to disable this strict relationship between user and site. I don't have a definite on the time frame for when it will be available. As it is something fairly minor, it shouldn't be too long before it is available. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted July 12, 2018 Author Share Posted July 12, 2018 @James Ainsworth & @Victor thank you, please add me to the change so i will be aware. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 12, 2018 Share Posted July 12, 2018 @Giuseppe Iannacone you were added and I'll be sure to update this post once it is ready. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 11, 2018 Share Posted December 11, 2018 The mentioned functionality to allow the site field within the request details to be changed to a site other than the customer's site, is available in the live environment. A new application setting has been added app.request.update.site.showAllSites When enabled, this will provide the option to select any site. I hope this helps. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted December 12, 2018 Author Share Posted December 12, 2018 @James Ainsworth thank you! I'm going to enable this immediately. Is there any progress on the BPM to be able to catch the site answer from a PC? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now