Jeremy Posted July 5, 2018 Posted July 5, 2018 Is there an easier way to accept jobs, currently it seems that you have to 'assign' it to yourself. We were hoping for a quick action like in Supportworks where you can just accept the job by clicking on a button, is there some setting that we have missed or is this the way it is..... Regards Jeremy
Victor Posted July 5, 2018 Posted July 5, 2018 @Jeremy there is no concept of "accepting" a request in Service Manager.
James Ainsworth Posted July 6, 2018 Posted July 6, 2018 Hi @Jeremy Thanks for your post. We do have a change in our backlog where we are looking to reduce the clicks needed to assign a request to yourself. I will make sure your interested is added to the change. It is not currently scheduled, however I will update this post once some progress has been made. Regards, James 1
James Ainsworth Posted July 9, 2018 Posted July 9, 2018 Thanks to everyone for your feedback. I've added you all to the change. Regards, James
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now