Alisha Posted July 4, 2018 Share Posted July 4, 2018 Hello, I have used the Select Site Form on a Progressive Capture so that different questions appear based on the customer's location. Is it possible to add a few more options on the Customer Search form so that we can have different questions based on Attributes 1 - 8, please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2018 Share Posted July 10, 2018 @Alisha let me ask the question and get back to you Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 11, 2018 Share Posted July 11, 2018 @Alisha i have checked and unfortunately is not currently possible to expose the extra customer attributes. Could you give us some context on what you are looking to branch on and we can then look and see if there are any alternative approaches? Steve Link to comment Share on other sites More sharing options...
Alisha Posted August 1, 2018 Author Share Posted August 1, 2018 Hi @Steven Boardman We have used one of the attributes for department name, and would like different set of questions to appear depending on the customer's department. Also, when using the Select Site form, there are only two options to choose from on the Override Flag: siteId and siteName. Is it possible to add the site State so that we can have questions based on the customer's State? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 2, 2018 Share Posted August 2, 2018 @Alisha i have asked the question again about exposing more customer attributes, and if we can make changes here i will post back. In regards to the second question, do you mean site state or customer state? i am a little confused? sorry Link to comment Share on other sites More sharing options...
Alisha Posted August 2, 2018 Author Share Posted August 2, 2018 Thank you @Steven Boardman Sorry, for my second question, we would like to have progressive capture questions based on the customer's location, and site state would work better for us than site name. Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 2, 2018 Share Posted August 2, 2018 @Alisha got it, i'll ask the question - sorry i thought you were referring to the state in regards to active or not Link to comment Share on other sites More sharing options...
Alisha Posted September 4, 2018 Author Share Posted September 4, 2018 Hi @Steven Boardman, Do you have an update on this please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 11, 2018 Share Posted September 11, 2018 @Alisha I have chased this up with the team to see if there is an update, i'll post back once i have some info Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 12, 2018 Share Posted September 12, 2018 @Alisha just an update to say that Site State has been included and will be available for you to use in Progressive Capture branching in the next Service Manager update, which is likely to be available late next week Hope that helps Steve 1 Link to comment Share on other sites More sharing options...
Alisha Posted September 12, 2018 Author Share Posted September 12, 2018 @Steven Boardman That's excellent, thank you so much! Link to comment Share on other sites More sharing options...
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