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Product ID in Asset Management


Paul Alexander
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Hello

We have just started entering some software in the Asset list, and it looks like the ProductID field is showing the wrong info.

We've added a productID to a specific piece of software under Financial Info:

image.png.9fe876ccc01093bcac77e245dad0f15d.png

 

However, in the Asset List, this field is showing something different (although searching for the Product ID DOES show the correct item:

image.thumb.png.aecea359f662bb497bea1ce6bc8e42f3.png

 

Any ideas why this is please? I've tried looking through all the available fields and this info isn't showing in any of them

 

thanks

 

Paul

image.png

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Hi @Paul Alexander

The data in the asset records is stored correctly. This is just a display issue with the product id value on the asset list. It is displaying the ID of the Software->Product, instead of displaying the Financial->Product ID field. This only affects assets of Software type.productid.png

We will look into providing a fix, but just letting you know that any information entered is correct.

Thanks
Ryan

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