Product ID in Asset Management

[Guest Paul Alexander]

Hello

We have just started entering some software in the Asset list, and it looks like the ProductID field is showing the wrong info.

We've added a productID to a specific piece of software under Financial Info:

 

However, in the Asset List, this field is showing something different (although searching for the Product ID DOES show the correct item:

 

Any ideas why this is please? I've tried looking through all the available fields and this info isn't showing in any of them

 

thanks

 

Paul

[ArmandoDM]

Hello @Paul Alexander

we can replicate this issue.

We will investigate on what is the root cause and provide a fix as soon as possible.

Regards

Armando

[Ryan]

Hi @Paul Alexander

The data in the asset records is stored correctly. This is just a display issue with the product id value on the asset list. It is displaying the ID of the Software->Product, instead of displaying the Financial->Product ID field. This only affects assets of Software type.

We will look into providing a fix, but just letting you know that any information entered is correct.

Thanks
Ryan