Guest Paul Alexander Posted July 4, 2018 Posted July 4, 2018 Hello We have just started entering some software in the Asset list, and it looks like the ProductID field is showing the wrong info. We've added a productID to a specific piece of software under Financial Info: However, in the Asset List, this field is showing something different (although searching for the Product ID DOES show the correct item: Any ideas why this is please? I've tried looking through all the available fields and this info isn't showing in any of them thanks Paul
ArmandoDM Posted July 4, 2018 Posted July 4, 2018 Hello @Paul Alexander we can replicate this issue. We will investigate on what is the root cause and provide a fix as soon as possible. Regards Armando
Ryan Posted July 5, 2018 Posted July 5, 2018 Hi @Paul Alexander The data in the asset records is stored correctly. This is just a display issue with the product id value on the asset list. It is displaying the ID of the Software->Product, instead of displaying the Financial->Product ID field. This only affects assets of Software type. We will look into providing a fix, but just letting you know that any information entered is correct. Thanks Ryan
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