yelyah.nodrog Posted July 4, 2018 Share Posted July 4, 2018 Since this morning all of my email templates have vanished? Is it something to do with the drop down menus? I have looked under all of them and cannot find them... This is a bit of a pain because i am trying to link some and create a new one for a new BPM before i go on AL tomorrow, is anyone else experiancing this issue? Hayley. Link to comment Share on other sites More sharing options...
Dan Munns Posted July 4, 2018 Share Posted July 4, 2018 +1 Link to comment Share on other sites More sharing options...
Victor Posted July 4, 2018 Share Posted July 4, 2018 @yelyah.nodrog @Dan Munns change the drop down boxes on top to "Hornbill Service Manager" and "Requests" Link to comment Share on other sites More sharing options...
Dan Munns Posted July 4, 2018 Share Posted July 4, 2018 @Victor is there a setting to make this the default? I have a feeling that people who can create templates will just stick them in the current default (don't know if that will be an issue) Also its a bit of a pain having to change it every time. Link to comment Share on other sites More sharing options...
Victor Posted July 4, 2018 Share Posted July 4, 2018 @Dan Munns "Service Manager - Requests" should be the default afaik... not sure why it defaults to something else now... I have asked our dev team... Link to comment Share on other sites More sharing options...
Dan Munns Posted July 4, 2018 Share Posted July 4, 2018 @Victor something to do with this in the change log for the admin tool? Email Templates should not default to Service Manager and Requests encase the instance does not have this installed. Link to comment Share on other sites More sharing options...
Victor Posted July 4, 2018 Share Posted July 4, 2018 @Dan Munns probably... Link to comment Share on other sites More sharing options...
Dan Munns Posted July 4, 2018 Share Posted July 4, 2018 @Victor I would have thought that it looked to see if you had SM installed and if not, set the default to collaboration. If this is possible can we have that change made rather than change it for everyone regardless. Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted July 4, 2018 Author Share Posted July 4, 2018 Ta! At least they are still there! Link to comment Share on other sites More sharing options...
Victor Posted July 4, 2018 Share Posted July 4, 2018 Quote: "I am working on some usability improvements on this area now and I'll get something pushed out ASAP, Apologies I had no envisioned this area was so heavily used but we will get something changed to improve the experience as soon as possible." Link to comment Share on other sites More sharing options...
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