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Direct link to request in portal


Paul H
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Hi,

In order to gather customer feedback we have a link to the users request in the portal incuded in the resolution email.

When the user clicks on the link, rather than be presented with their resolved request and the ability to enter feedback, the page redirects to the service portal login front page and prompts the user to login. This confuses users and they ultimaley don`t leave feedback.

I`ve read another topic where someone has the same issue which they resolved by removing the final "/" from the url but this doesn`t appear to work for me. I`m thinking it may be to do with our ADFS integration.

Any ideas?

URL link in the email is: https://service.hornbill.com/<instancename>/servicemanager/request/view/{{.H_PK_REFERENCE}}

This redirects to

https://service.hornbill.com/<instancename>/

Thanks

 

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IIRC there is a setting to bypass the login screen guest.anonymous.servicePortal.core.autologin under Home > System > Manage Portals > Advanced Settings

I think this does what you want it to (you will have to to test to confirm) 

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This does not seem to work for external clients through the customer portal. Would it be possible to have some kind of tokenized link for login? I.e one with a long "random" string.

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