HHH Posted July 3, 2018 Share Posted July 3, 2018 Hello everybody I have created global sub statuses for incidents and changes but when I go to my service portfolio to set them up I cannot use the ones for change. The ones for incident are usable but display the orange/yellow warning Very odd, has someone encountered something similar? Screenshots attached Link to comment Share on other sites More sharing options...
Victor Posted July 3, 2018 Share Posted July 3, 2018 @HHH can you show us how these global sub-statuses are configured in your instance? Link to comment Share on other sites More sharing options...
HHH Posted July 5, 2018 Author Share Posted July 5, 2018 (edited) @Victor Here are some screenshots, first incidents: Then the Changes. Edited July 5, 2018 by HHH More screenshots added Link to comment Share on other sites More sharing options...
Victor Posted July 5, 2018 Share Posted July 5, 2018 @HHH so, from the screenshots you posted, if I read them right, it looks like you only configured sub-statuses for Incidents and thus they will only be available for incident requests... what you would need to do is either configure these for all requests (in the "All" tab) or configure sub-statuses for change requests as well (in the "Change" tab)... Link to comment Share on other sites More sharing options...
HHH Posted July 5, 2018 Author Share Posted July 5, 2018 @Victor Sorry, pressed save too soon. Also attached are change screenshots. Link to comment Share on other sites More sharing options...
Victor Posted July 5, 2018 Share Posted July 5, 2018 @HHH hmm... well then, it looks like something's not right ... I will ask dev team to look into this. 1 Link to comment Share on other sites More sharing options...
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