Martyn Houghton Posted June 29, 2018 Posted June 29, 2018 I do not think this is configurable at the moment, so it would be really useful to have the ability to control the default visibility of attachments when they are added on to a request, either via Email or via the Self Service. At the moment they are loaded as Team, but in our case we would like to be able to set the as customer. I know some sites will want to retain them as Team, hence the request for a setting. Cheers Martyn
Dan Munns Posted June 29, 2018 Posted June 29, 2018 Hi @Martyn Houghton you can control this with the setting: guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.attachFile under Home > Hornbill Service Manager > Application Settings
Martyn Houghton Posted June 29, 2018 Author Posted June 29, 2018 @Dan Munns Thanks, I am presuming from the naming of the setting this will be the visibility for the ones loaded by the Customer Portal. Is there also setting for those attached when raising a request from email? Cheers Martyn
Dan Munns Posted June 29, 2018 Posted June 29, 2018 @Martyn Houghton not that I can see, although if all your attachments are set to team at the moment (email and portal) it might be worth a test to see if it is actually a global setting rather than just the portals.
Martyn Houghton Posted June 29, 2018 Author Posted June 29, 2018 @Dan Munns Thanks, I'll give it a go. Cheers Martyn
Dan Munns Posted June 29, 2018 Posted June 29, 2018 @Martyn Houghton I can confirm that attachments added from emails are also flagged as per this setting. 1
Martyn Houghton Posted July 27, 2018 Author Posted July 27, 2018 Just for completeness, this single setting sets the default visibility of attachments in User App, i.e. Service Manager Attache action Portals Log/Update request from Email I can see there being a requirement to have separate settings for the different domains. Cheers Martyn
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