Attachments - Default Visibility for Email and Portal

[Martyn Houghton]

I do not think this is configurable at the moment, so it would be really useful to have the ability to control the default visibility of attachments when they are added on to a request, either via Email or via the Self Service.

At the moment they are loaded as Team, but in our case we would like to be able to set the as customer. I know some sites will want to retain them as Team, hence the request for a setting.

Cheers

Martyn

[Dan Munns]

Hi @Martyn Houghton you can control this with the setting: 

guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.attachFile

under Home > Hornbill Service Manager > Application Settings

[Martyn Houghton]

@Dan Munns

Thanks, I am presuming from the naming of the setting this will be the visibility for the ones loaded by the Customer Portal. Is there also setting for those attached when raising a request from email?

Cheers

Martyn

[Dan Munns]

@Martyn Houghton not that I can see, although if all your attachments are set to team at the moment (email and portal) it might be worth a test to see if it is actually a global setting rather than just the portals. 

[Martyn Houghton]

@Dan Munns

Thanks, I'll give it a go.

Cheers

Martyn

[Dan Munns]

@Martyn Houghton I can confirm that attachments added from emails are also flagged as per this setting. 

[Martyn Houghton]

Just for completeness, this single setting sets the default visibility of attachments in

• User App, i.e. Service Manager Attache action
• Portals
• Log/Update request from Email

I can see there being a requirement to have separate settings for the different domains.

Cheers

Martyn