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Attachments - Default Visibility for Email and Portal


Martyn Houghton
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I do not think this is configurable at the moment, so it would be really useful to have the ability to control the default visibility of attachments when they are added on to a request, either via Email or via the Self Service.

At the moment they are loaded as Team, but in our case we would like to be able to set the as customer. I know some sites will want to retain them as Team, hence the request for a setting.

Cheers

Martyn

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  • 4 weeks later...

Just for completeness, this single setting sets the default visibility of attachments in

  • User App, i.e. Service Manager Attache action
  • Portals
  • Log/Update request from Email

I can see there being a requirement to have separate settings for the different domains.

Cheers

Martyn

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