Keith Posted June 28, 2018 Share Posted June 28, 2018 The ability (or lack of) to use custom fields in various locations i.e. Request list, view criteria etc is well documented but can I add to this the ability to create SLA rules which can make use of the custom fields. I just went to setup a new SLA and failed due to this inability. We will now have to manually choose this SLA. Keith Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 28, 2018 Share Posted June 28, 2018 @Keith We're aware of this and there are planned enhancement requests to accommodate for custom fields in Requests List and the SLA rule builder. I will register your interest against these changes. Thanks Link to comment Share on other sites More sharing options...
Keith Posted June 28, 2018 Author Share Posted June 28, 2018 Thanks @Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 29, 2018 Share Posted June 29, 2018 +1 for us as well. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 2, 2018 Share Posted July 2, 2018 Thanks @Martyn Houghton, I have registered your interest against this change. Link to comment Share on other sites More sharing options...
HHH Posted July 2, 2018 Share Posted July 2, 2018 +1 Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 2, 2018 Share Posted July 2, 2018 Thanks @HHH, I have registered your interest against this Change. Link to comment Share on other sites More sharing options...
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