Jump to content
Nikolaj

deactivation of notification and email

Recommended Posts

Hello all,

do someone know how we can deactivate the notification and email on the mobile app?

thanks

Nikolaj

Share this post


Link to post
Share on other sites

Hi @Nikolaj

You can deactivate notifications on your mobile by using the options built into your mobile.  On an Android device you can go into Settings and then Notifications.  Locate the Hornbill app in the list and disable the notifications.  If you are using an iOS device then the steps would be similar.

I hope that helps.

James

  • Like 1

Share this post


Link to post
Share on other sites

@James Ainsworth Hi James, on the topic of notifications, can you please explain the rationale as to being notified every time you do an action in Hornbill as it renders the app unusable in my opinion. It's like if Facebook sent you a push notification every time you updated your own status saying "You just updated your status"... "You just uploaded a photo"... "You just liked this post". I just can't see any justification for it other than creating an ordinate amount of "noise", the one notification you actually want to see gets buried in 50 notifications telling you actions you don't need a notification for. 

Apologies if a bit ranty, I'd just really like my team to make use of the app for the collaboration aspects to increase use of workspaces etc. but they'd literally have to switch notifications completely off which then negates the benefit of having an app! 

 

Share this post


Link to post
Share on other sites

Hi @TSheward_SGW

I will looking in these what we call "Self Notifications" on the mobile apps.  I don't believe that these should be received on mobile devices. These are optional on the full client but I also don't see a purpose for these on the mobile apps.

I'll let you know what the outcome is.

James

Share this post


Link to post
Share on other sites

Hi @TSheward_SGW

There is a Hornbill setting sys.activity.notifications.selfNotifications which can be turned off to prevent these from being sent.  This will apply to both the main browser app and the mobile apps.

Regards, 

James

  • Like 1

Share this post


Link to post
Share on other sites

Hi @TSheward_SGW

With this setting turned off, you may need to keep an eye open in the main client for areas that you update as a user.  There is some correlation between forms refreshing and notifications.  If you do find that you are having some refresh issues you may want to enable this again and we will have another look into it.

Regards,

James

Share this post


Link to post
Share on other sites

Hi @TSheward_SGW

Some additional changes have been made to the platform that will prevent the "Self Notifications" from going to the mobile apps without the use of the sys.activity.notifications.selfNotifications.  This will be available in the next platform update.  The current build is 2929 and the change will be available once you see a build number greater than this.  

Once available I would highly recommend turning sys.activity.notifications.selfNotifications back to "On".

Regards,

James

Share this post


Link to post
Share on other sites

Hi @TSheward_SGW

On your Profile Menu in the top right, select ''About''

image.png

The build number for the platform is listed at the top.

image.png

Regards,

James

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...