Keith Posted June 13, 2018 Posted June 13, 2018 Currently we are unable to raise any requests via the service portal. The screen just shows as loading... Are any other user experiencing this? 1
Keith Stevenson Posted June 13, 2018 Posted June 13, 2018 All, Thanks for the posts. We have identified the root cause and are in the process of providing a fix. We will update this post in next 20 mins. Kind Regards Keith Stevenson 1
Keith Stevenson Posted June 13, 2018 Posted June 13, 2018 All, We have now produced a fix on our dev servers and are testing this to ensure it functions as expected. Once confirmed we will push this out to live. We expect this to take no longer than 1 hour (Worst case) and will provide a further update in 15 minutes. Kind regards Keith Stevenson
Darren Rose Posted June 13, 2018 Posted June 13, 2018 29 minutes ago, Keith said: Currently we are unable to raise any requests via the service portal. The screen just shows as loading... Are any other user experiencing this? yes, we are too
Keith Stevenson Posted June 13, 2018 Posted June 13, 2018 All, The fix has now been tested (1 line change so small testing) and deployed to live. A fuller post mortem on how this occurred and why the issue was not caught in testing will be provided in due course. Kind Regards Keith Stevenson
Guest Posted June 13, 2018 Posted June 13, 2018 @Keith @Paul Morrow The fix is now available. Kindly refresh your screens and try to log requests. Thanks Pamela
Guest Posted June 13, 2018 Posted June 13, 2018 @PSG @Darren Rose Kindly refresh your screens. It should work now Thanks Pamela
Trevor Tinsley Posted June 13, 2018 Posted June 13, 2018 This was a fix to a collaboration update done earlier? Was this advertised anywhere?
Daniel Dekel Posted June 13, 2018 Posted June 13, 2018 Yes @Trevor Tinsley, your instance was updated automatically to rectify the issue that originated from this forum post, as evident by the number of instances that were affected. The build was delivered with Hornbill Collaboration offering. Notes relating to this build can be found in the Announcements section (https://community.hornbill.com/topic/13111-new-update-hornbill-collaboration-850/). Regards, Daniel.
Daniel Dekel Posted June 13, 2018 Posted June 13, 2018 An investigation about the problem occurred this morning was done. The problem appeared after the introduction of a new property in the Progressive Capture feature that is shared across the Colaboration Core and the Portals. The Progressive Capture was tested in the Collaboration Core but there was no regression test for the same component in the context of the Portal. We've added a regression test for the portal now so this problem should not ocur in the future. Sorry again for the inconvinience. Daniel
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