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Images missing when raising requests from e-mail


dwalby
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Hi all,

I've noticed sometimes when we're raising requests from e-mails the images within the e-mail aren't pulled through as attachments within the request.

I think the problem is because Hornbill isn't interpreting the image correctly. Strangely, when right-clicking the image in the E-mail view and selecting Save image as it shows a file type of cafs_raw%2Ffs_mail%2F835127ca0e61b991d6cf21acb1db21a1f728964a.data%3Ftoken%3DqQkDP4mf1we7Fk-kz8JVVDL6MEnkAlcU9y1aHDVMd0J5Hh7-BY6DccKnMFUKc9TcXy-9N9BHJQWBeTclNwHGcDUCrDHkrsiUDNvX6O5v7g0kPgWh9B0Mu11rGWzjLgqdVaUF86tv 

Yet when I forwarded the e-mail to myself and attempt to save it shows as a .png file.

Anyone else had this or know a solution?

 

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17 minutes ago, dwalby said:

I've noticed sometimes when we're raising requests from e-mails

Is the request raised by routing rules or raised manually by a user? The routing rules are not currently able to process attachments (including images embedded into emails) so they won't be added to the request.

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