dwalby Posted June 12, 2018 Share Posted June 12, 2018 Hi all, I've noticed sometimes when we're raising requests from e-mails the images within the e-mail aren't pulled through as attachments within the request. I think the problem is because Hornbill isn't interpreting the image correctly. Strangely, when right-clicking the image in the E-mail view and selecting Save image as it shows a file type of cafs_raw%2Ffs_mail%2F835127ca0e61b991d6cf21acb1db21a1f728964a.data%3Ftoken%3DqQkDP4mf1we7Fk-kz8JVVDL6MEnkAlcU9y1aHDVMd0J5Hh7-BY6DccKnMFUKc9TcXy-9N9BHJQWBeTclNwHGcDUCrDHkrsiUDNvX6O5v7g0kPgWh9B0Mu11rGWzjLgqdVaUF86tv Yet when I forwarded the e-mail to myself and attempt to save it shows as a .png file. Anyone else had this or know a solution? Link to comment Share on other sites More sharing options...
Victor Posted June 12, 2018 Share Posted June 12, 2018 17 minutes ago, dwalby said: I've noticed sometimes when we're raising requests from e-mails Is the request raised by routing rules or raised manually by a user? The routing rules are not currently able to process attachments (including images embedded into emails) so they won't be added to the request. Link to comment Share on other sites More sharing options...
dwalby Posted June 12, 2018 Author Share Posted June 12, 2018 @Victor - Thanks for the reply, they're raised manually. Link to comment Share on other sites More sharing options...
Victor Posted June 12, 2018 Share Posted June 12, 2018 @dwalby ok, raised manually. In this case, the PCF used to raise the request must contain the "Add Attachments" form... does the PCF that runs when raising requests from emails have this form? Link to comment Share on other sites More sharing options...
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