carlt Posted June 8, 2018 Share Posted June 8, 2018 Hi There have been some useful additions to the bulk request actions, another one that we would find useful would be the option to link requests in bulk. So for major incidents the related incidents could be more easily linked from the request list, rather than having to go into a request and manually searching and linking. Having a display column indicating if a request has been linked might also be useful Carl 2 Link to comment Share on other sites More sharing options...
HHH Posted June 8, 2018 Share Posted June 8, 2018 +1, good idea. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 8, 2018 Share Posted June 8, 2018 +1 for us as well. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 11, 2018 Share Posted June 11, 2018 Thanks for your post @carlt Just to mention that in our next update we are including a new option for cancelling multiple requests using the multi-select feature. We will continue to add to the available options on the multi-select component. You should see this grow over time so that it is similar to the actions that are available on the requests. I will raise a change for your particular requirement with the linking of requests. Regards, James 1 Link to comment Share on other sites More sharing options...
carlt Posted June 12, 2018 Author Share Posted June 12, 2018 Great. Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
Steve Giller Posted June 12, 2018 Share Posted June 12, 2018 Cancelling would be a great start, not least for during testing! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 9, 2019 Share Posted January 9, 2019 +1 for having the ability to link multiple requests from the 'bulk request' options Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 9, 2019 Share Posted January 9, 2019 @Paul Alexander I've added you to the change. Link to comment Share on other sites More sharing options...
Lauren Posted March 20, 2019 Share Posted March 20, 2019 +1, this would be really helpful for us too. @James Ainsworth, is there an update with this at all please? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 20, 2019 Share Posted March 20, 2019 Hi @Lauren I've added you to the change. This is still in our backlog and is not currently scheduled for development. I'll continue to review this change and update this post once it is scheduled. Regards, James 1 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted February 11, 2020 Share Posted February 11, 2020 Hi @James Ainsworth Did this ever go any further? I've been asked by the service desk if there is a way to link multiple requests. We have a major incident which caused about 100 incidents to be logged via self-service, we need to link those to a master ticket but don't see a way of doing it. I tried clicking on link and searching on status and service but don;t have enough options to narrow down the search, if I could select the CI and the date logged it would have been close enough to use the list it generated Or could it be possible to select them from the list use the Actions button to link them from the list. thanks Helen 1 Link to comment Share on other sites More sharing options...
HHH Posted September 11, 2020 Share Posted September 11, 2020 Has there been any updates on this @James Ainsworth? Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 14, 2020 Share Posted September 14, 2020 This is still in our backlog and hasn't been scheduled as of yet. It has been assessed as one of our higher priority changes. I'll continue to feed back any updates that I have on its progress. Regards, James 2 Link to comment Share on other sites More sharing options...
nasimg Posted November 30, 2021 Share Posted November 30, 2021 +1 from us We are using problem management and really need this option to make it easier (linking multiple requests to a problem record in bulk). Nasim Link to comment Share on other sites More sharing options...
Smurfy Posted December 3, 2021 Share Posted December 3, 2021 On 11/30/2021 at 2:45 PM, nasimg said: +1 from us We are using problem management and really need this option to make it easier (linking multiple requests to a problem record in bulk). Nasim +1 Link to comment Share on other sites More sharing options...
Alisha Posted June 15, 2023 Share Posted June 15, 2023 +1 for us too please. Has there been any progress on this please @James Ainsworth? 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted July 18, 2023 Share Posted July 18, 2023 +1 again - to give this a nudge please Link to comment Share on other sites More sharing options...
samwoo Posted July 18, 2023 Share Posted July 18, 2023 +1 Link to comment Share on other sites More sharing options...
George Zippo Posted July 18, 2023 Share Posted July 18, 2023 +1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted July 18, 2023 Share Posted July 18, 2023 +1 - would certainly help us with major incidents and problem management too Link to comment Share on other sites More sharing options...
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