carlt Posted June 8, 2018 Posted June 8, 2018 Hi There have been some useful additions to the bulk request actions, another one that we would find useful would be the option to link requests in bulk. So for major incidents the related incidents could be more easily linked from the request list, rather than having to go into a request and manually searching and linking. Having a display column indicating if a request has been linked might also be useful Carl 2
James Ainsworth Posted June 11, 2018 Posted June 11, 2018 Thanks for your post @carlt Just to mention that in our next update we are including a new option for cancelling multiple requests using the multi-select feature. We will continue to add to the available options on the multi-select component. You should see this grow over time so that it is similar to the actions that are available on the requests. I will raise a change for your particular requirement with the linking of requests. Regards, James 1
Steve Giller Posted June 12, 2018 Posted June 12, 2018 Cancelling would be a great start, not least for during testing!
Guest Paul Alexander Posted January 9, 2019 Posted January 9, 2019 +1 for having the ability to link multiple requests from the 'bulk request' options
James Ainsworth Posted January 9, 2019 Posted January 9, 2019 @Paul Alexander I've added you to the change.
Lauren Posted March 20, 2019 Posted March 20, 2019 +1, this would be really helpful for us too. @James Ainsworth, is there an update with this at all please?
James Ainsworth Posted March 20, 2019 Posted March 20, 2019 Hi @Lauren I've added you to the change. This is still in our backlog and is not currently scheduled for development. I'll continue to review this change and update this post once it is scheduled. Regards, James 1 1
HGrigsby Posted February 11, 2020 Posted February 11, 2020 Hi @James Ainsworth Did this ever go any further? I've been asked by the service desk if there is a way to link multiple requests. We have a major incident which caused about 100 incidents to be logged via self-service, we need to link those to a master ticket but don't see a way of doing it. I tried clicking on link and searching on status and service but don;t have enough options to narrow down the search, if I could select the CI and the date logged it would have been close enough to use the list it generated Or could it be possible to select them from the list use the Actions button to link them from the list. thanks Helen 1
HHH Posted September 11, 2020 Posted September 11, 2020 Has there been any updates on this @James Ainsworth? 1
James Ainsworth Posted September 14, 2020 Posted September 14, 2020 This is still in our backlog and hasn't been scheduled as of yet. It has been assessed as one of our higher priority changes. I'll continue to feed back any updates that I have on its progress. Regards, James 2
nasimg Posted November 30, 2021 Posted November 30, 2021 +1 from us We are using problem management and really need this option to make it easier (linking multiple requests to a problem record in bulk). Nasim
Smurfy Posted December 3, 2021 Posted December 3, 2021 On 11/30/2021 at 2:45 PM, nasimg said: +1 from us We are using problem management and really need this option to make it easier (linking multiple requests to a problem record in bulk). Nasim +1
Alisha Posted June 15, 2023 Posted June 15, 2023 +1 for us too please. Has there been any progress on this please @James Ainsworth? 1
Emily Patrick Posted July 18, 2023 Posted July 18, 2023 +1 - would certainly help us with major incidents and problem management too
Alisha Posted June 11, 2024 Posted June 11, 2024 Hi @James Ainsworth, Do you have an update on this please? Many thanks, Alisha 1
James Ainsworth Posted June 11, 2024 Posted June 11, 2024 Hi Alisha, There isn't any change at the moment. This is still in our backlog and yet to be scheduled for development. I'll let you know if there are any updates. 3
Julie McClelland H21 Posted June 25, 2024 Posted June 25, 2024 This would help us too, with bulk categorisation, bulk on-holds and bulk linkage.
HGrigsby Posted January 9 Posted January 9 Hi - @James Ainsworth Could I give this another nudge please. It would really help our service desk out when they get multiple tickets for a major incident, to be able to link them to another ticket and/or put them on hold in bulk. Helen
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now