Jump to content

Recommended Posts

Posted

Can the 'Service Management' application rights be broken down to a more granular level. For example I want to give some personnel the ability to create/update FAQ's or Bulletins, but I do not want them to be able to edit other parts of the service.

At the moment I have to give them Edit and View Service Records to do this, which allows them to edit everything on the Service Records.

 

image.thumb.png.5c13ac973d0c4c2185514d2a471894ee.png

Cheers

Martyn

Posted

@Steven Boardman

That partially controls it, but I am looking for still a bit more granular approach, as we have in other parts for Service Manager, where we can control individual permissions to individual actions. 

For example we have the service set a private, but I only want to give some staff permission to do FAQ's not Bulletins or change the status of a service record.

Cheers

Martyn

  • 1 year later...
Posted

@Steven Boardman

Just wondering if there is any update on potentially breaking down the Service Portfolio permissions, so that we can give the team permission to create and update FAQ's/Bulletins but not the wider rights to edit other elements of the service which are granted by the current. It is not practical at the moment to mark them as private as that then restrict our operations with only being able to specify a single owner.

 

Cheers

Martyn

Posted

@Martyn Houghton

I created 2 custom roles for this.

"FAQ writer" with all database permissions for h_itsm_faqs and h_itsm_faq_feedback and application rights to Service Manager.

"Bulletin Writer" with all database permissions for h_itsm_service_bulletins and application rights to Service Manager.

Giving those to the appropriate analysts solved it for us.

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...