Martyn Houghton Posted June 8, 2018 Share Posted June 8, 2018 Can the 'Service Management' application rights be broken down to a more granular level. For example I want to give some personnel the ability to create/update FAQ's or Bulletins, but I do not want them to be able to edit other parts of the service. At the moment I have to give them Edit and View Service Records to do this, which allows them to edit everything on the Service Records. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 8, 2018 Share Posted June 8, 2018 Hi @Martyn Houghton Not 100% what you have asked for, but is the following any use to you? https://wiki.hornbill.com/index.php/Service_Details With the Service Access controls Giving those users the following view of a service and only rights to work with FAQs, Bulletins etc but also view but not edit other key Service info Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 8, 2018 Author Share Posted June 8, 2018 @Steven Boardman That partially controls it, but I am looking for still a bit more granular approach, as we have in other parts for Service Manager, where we can control individual permissions to individual actions. For example we have the service set a private, but I only want to give some staff permission to do FAQ's not Bulletins or change the status of a service record. Cheers Martyn Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 11, 2018 Share Posted June 11, 2018 @Martyn Houghton I have asked the question, but i know we don't currently have this scheduled. Hopefully the above gets you part of what you need, and we can look at the more granular requirement and post back any updates Regards Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 13, 2018 Author Share Posted June 13, 2018 @Steven Boardman Thanks for looking into it. As we look to add more and more different service desks on to a common platform we are pushing the areas around permissions and visibility. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 10, 2019 Author Share Posted September 10, 2019 @Steven Boardman Just wondering if there is any update on potentially breaking down the Service Portfolio permissions, so that we can give the team permission to create and update FAQ's/Bulletins but not the wider rights to edit other elements of the service which are granted by the current. It is not practical at the moment to mark them as private as that then restrict our operations with only being able to specify a single owner. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted September 10, 2019 Share Posted September 10, 2019 @Martyn Houghton I created 2 custom roles for this. "FAQ writer" with all database permissions for h_itsm_faqs and h_itsm_faq_feedback and application rights to Service Manager. "Bulletin Writer" with all database permissions for h_itsm_service_bulletins and application rights to Service Manager. Giving those to the appropriate analysts solved it for us. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 10, 2019 Author Share Posted September 10, 2019 @HHH Thanks for that. I will give it a go. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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