Jump to content

Report Resolved Count by Priority and Within Fix


Recommended Posts

Hi team,

I'm trying to create a report where I will enter in a date range and a list of orgnizations (from a previously made simple list). From this, I would want the organization name, the priority name and the within fix

I have named the report: Sandbox Official 2.Incidents Resolved Count Ver5 - Date and Org with Priority/Fix

The issue I have is that no data is being returned.

Please see following report construction:

image.png.7102bb93df8afe9ab980532ea667d81c.png

image.thumb.png.f8e2330a3b745570e931762225fa133e.png

image.thumb.png.8a35f0f45adca36661a631bb80ea71f7.png

 

FILTERS:

1. REQUEST TYPE WILL BE INCIDENT:

image.thumb.png.1de966891e8d6b73dc27979c718b44fd.png

2. DATE PROMPT FOR RESOLVED DATE

image.thumb.png.8e0f60a885bc23ccffba67d6a3af221d.png

3. ORGANIZATION PROMPT

image.thumb.png.523cd2551f4254092eb64ae3a78d0434.png

SELECT ORDERING

image.thumb.png.fbcbced9196c2e637646cd3dde108742.png

DATA PREVIEW

image.png.bde5b4994da8c30123f291d1d4212f22.png

image.thumb.png.1038328a9d90da8b177c8d80c6d8bd3d.png

I have run the following code in the database direct and can see that there should be data here:

SELECT *

FROM h_itsm_requests AS his

JOIN h_sys_organizations AS hso

ON his.h_org_id = hso.h_organization_id

WHERE hso.h_organization_name = 'UK_Review'

image.png.1015fc64e49deecc58f403b492b27a9c.png

Any help would be much appreciated

Kind regards,

Mojahid

Link to post
Share on other sites

@mojahidm can you please try this in your report:

1. For Tables section use this instead:

image.png

2. In Filters section, replace current company filter with this:

image.png

*just remember to select the relevant list from the drop down box.

 

Save these changes and let me know how it works...

Link to post
Share on other sites

@mojahidm that's because the report has an invalid filter....

image.png

 

To remove it do the following:

1. Click on the + sign to gain access to the filter. It will display like this:

image.png

2. Click on the "new" filter to select it, then click "Delete Selected Filter". It will display like this:

image.png

 

The end result should be something like this: 

image.png

Note the last "AND" operator is now gone. Save the changes and run the report.

 

Link to post
Share on other sites

Hi @Victor

Thank you for the help. The report appears to work ^_^. I've just been going through the data to make sure it's what I expect.

I'm still struggling with the Within Resolve/Fix column...

image.thumb.png.ad20f2db1383f508eff6174b5a247b86.png

I was expecting to see a priority 3 that breached:

image.thumb.png.10ebfa83e8a5402be53efb7a2b186f1c.png

The sql I used to get this result was:

SELECT *

FROM h_itsm_requests AS hir

JOIN h_sys_contact AS hsc

ON hir.h_fk_user_id = hsc.h_pk_id

AND hsc.h_company = 'UK_Review'

AND hir.h_requesttype = 'Incident'

AND hir.h_datelogged >= '18/03/01'

Kind regards,

Mojahid

Link to post
Share on other sites

Hi @Victor,

what details were you after? Would it be the definition file? Or clarification of the issue...? With the report - I needed to be able to view the priority and how many incidents met the SLA and how many didn't. From the SQL I ran, I thought there would be another row for Priority 3 that stated 'Breached' or a '0' as it has a '0' in the within fix column. Second row in the screenshot below:

image.thumb.png.a855d4c69b6df1bbac16d4c0ed3b4493.png

The count is correct :) and I have four showing for priority 3 and two showing for priority 2, but it's not displaying the within fix as I expected.

kind regards,

Mojahid

Link to post
Share on other sites
7 minutes ago, mojahidm said:

I needed to be able to view the priority and how many incidents met the SLA and how many didn't.

@mojahidm apologies, I was after more clarification. The above :) 

 

So the SQL you ran has this filter: h_datelogged >= '18/03/01'

The report however filters on h_dateresolved.

 

Any chance that the priority 3 breached incident is not returned in the report because of the different date filter used in report vs. SQL query?

Link to post
Share on other sites

Hi @Victor

image.thumb.png.197cb8abce7c903b84f3ee5a95695e03.png

Looks like the culprit was the 'Select Ordering' tab. I needed to select 'Within Resolve Time'  instead of 'Priority Name'

Thank you for all your help :)

I've no doubt I'll be back posting another thread when I try to do my next report ;)

Mojahid

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...