SJEaton Posted June 6, 2018 Posted June 6, 2018 Hi Is there a way of sending an auto-email to the customer if the Request Owner changes partway through a process? Sam
nasimg Posted June 6, 2018 Posted June 6, 2018 We would be interested if there was an easy way to do this (to keep the customer updated of the current owner). It would stop them chasing the wrong analyst. Nasim
Victor Posted June 6, 2018 Posted June 6, 2018 @SJEaton @nasimg this functionality does not exist I'm afraid...
gwynne Posted June 6, 2018 Posted June 6, 2018 Understand it does not exist, but its something we would be interested in as well
Steve Giller Posted June 12, 2018 Posted June 12, 2018 In the meantime you could store the original owner at the start of the process, and then test the current owner against that at various points in the BP. Wouldn't be a "live" update, but if you have a process that is likely to have changes to the owner and can predict roughly where that might happen this would work well enough for those kinds of Request.
Victor Posted June 12, 2018 Posted June 12, 2018 17 minutes ago, DeadMeatGF said: then test the current owner against that at various points in the BP. That would be the challenge how, where you set up these so you won't "break" something else ...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now