SJEaton Posted June 6, 2018 Share Posted June 6, 2018 Hi Is there a way of sending an auto-email to the customer if the Request Owner changes partway through a process? Sam Link to comment Share on other sites More sharing options...
nasimg Posted June 6, 2018 Share Posted June 6, 2018 We would be interested if there was an easy way to do this (to keep the customer updated of the current owner). It would stop them chasing the wrong analyst. Nasim Link to comment Share on other sites More sharing options...
Victor Posted June 6, 2018 Share Posted June 6, 2018 @SJEaton @nasimg this functionality does not exist I'm afraid... Link to comment Share on other sites More sharing options...
gwynne Posted June 6, 2018 Share Posted June 6, 2018 Understand it does not exist, but its something we would be interested in as well Link to comment Share on other sites More sharing options...
Steve Giller Posted June 12, 2018 Share Posted June 12, 2018 In the meantime you could store the original owner at the start of the process, and then test the current owner against that at various points in the BP. Wouldn't be a "live" update, but if you have a process that is likely to have changes to the owner and can predict roughly where that might happen this would work well enough for those kinds of Request. Link to comment Share on other sites More sharing options...
Victor Posted June 12, 2018 Share Posted June 12, 2018 17 minutes ago, DeadMeatGF said: then test the current owner against that at various points in the BP. That would be the challenge how, where you set up these so you won't "break" something else ... Link to comment Share on other sites More sharing options...
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