SM Dashboard request

[JBasey]

Hi All,

would it be possible to add a "last month" option to the "raised on" and "resolved on" options within the service manager dashboard:

This is the bit i mean:

This would really save me some time when doing quick performance reporting.

Thanks

James

 

[Guest]

@JBasey When you specify last 30 days, it translates that to last month but we also added a provision for February 28 days and 31 day months so we created last x days so that if a month is not 30 days long, you specify what value it is. I do see your point and will consult internally.

Thanks

Pamela

[JBasey]

Hi @Pamela

Im not sure if i'm following you

For example, if i ran a "last 30 days" report today on the 4th of June, would it give me:

a: 01 May to 31 May (Previous calendar month)

b: 05 May to 04 June (last 30 days from the data the dash report is run)

What i'm after is something that always returns the previous calendar month, not the last 30 days.  

Thanks

James

 

 

[Kelvin]

+1 for this

[Guest]

@JBasey  @Kelvin Do you get anything close to the actual results if you set up a view such as the one I have attached. I tend to use the After and Before key words. Specify after 1st May  and before 1st June. Does that help you get anywhere closer to where you need to be? 

Thanks

Pamela

[Kelvin]

@Pamela Not really we are already doing it this way but in the future we could end up with close to 50 views and the time to edit each one would lose its appeal.

[James Ainsworth]

Hi @JBasey

I have added a change to our backlog for this requirement.  I will update this post once it is closer to being available. 

Regards,

James

[James Ainsworth]

A change to add options for Previous Month and Current Month have been completed and is now available in the Live environment.  These options have been added to a number of date fields including Raised On and Resolved On.

Regards,

James