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Enhancement Request: Service Portfolio


Dan Munns
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Hi all,

Love the changes to the service portfolio so far. I do however have a couple of little requests (I know, you could see that coming a mile away) 

1. Would it be possible to display the active request types on the service list somewhere? (Screenshot example attached, apologies for the poor quality)

image.thumb.png.8c4a597905f069f951b3c30df3de2f10.png

2. Would it be possible to further filter the results based on visibility? (I.e. If a service has SRs but none of them are visible to the analyst and only visible via the portal could we hide said service when selecting Raise New > SR?) 

As I said at the beginning, loving the changes though! 

Thanks 

Dan

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14 minutes ago, Dan Munns said:

Would it be possible to display the active request types on the service list somewhere? (Screenshot example attached, apologies for the poor quality)

Nice idea!!! +1

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  • 10 months later...

Hi @Dan Munns

I added this to the requirements of an existing change that we have in our backlog.  By the sounds of your original post you have already seen some of the improvements.  It all comes down to timing and priorities.  Lots of great suggestions from customer and we will continue to work through them.

Regards,

James

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