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Analyst can no longer compose email from mailbox


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One of your analysts can no longer click on the email address of mail within the mailbox to compose a reply.  He gets a message advising not enough rights.

He can log a call from the email and then reply from within the call.

This was working when he was last in the office on Friday. Other analysts are unaffected.  Their roles are the same.

Screenshot attached (also has a typo).

Can someone advise how to recitfy?



access rights service manager1.jpg

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  • 4 weeks later...
  • Victor changed the title to Analyst can no longer compose email from mailbox

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