clampj Posted May 15, 2018 Share Posted May 15, 2018 Hi One of your analysts can no longer click on the email address of mail within the mailbox to compose a reply. He gets a message advising not enough rights. He can log a call from the email and then reply from within the call. This was working when he was last in the office on Friday. Other analysts are unaffected. Their roles are the same. Screenshot attached (also has a typo). Can someone advise how to recitfy? Thanks J Link to comment Share on other sites More sharing options...
Victor Posted May 15, 2018 Share Posted May 15, 2018 @clampj I would need to look at more info to investigate this. Can I access your instance for this? Link to comment Share on other sites More sharing options...
clampj Posted May 18, 2018 Author Share Posted May 18, 2018 Hi Victor Sorry busy week here! Yes you can access our instance. I'll PM you the affteced user ID Thanks Jason Link to comment Share on other sites More sharing options...
Victor Posted May 18, 2018 Share Posted May 18, 2018 @clampj - I replied with advice of why I think the issue occurs Link to comment Share on other sites More sharing options...
Charlie Jones Posted June 14, 2018 Share Posted June 14, 2018 Hi , we are having the same issue. How was this resolved? @Victor Link to comment Share on other sites More sharing options...
Victor Posted June 14, 2018 Share Posted June 14, 2018 @Charlie Jones it wasn't unfortunately... not yet anyway... this is something that my colleagues from Collaboration Core development team are looking into... Link to comment Share on other sites More sharing options...
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