see timeline not visible in requests/Incident

[Even Lie]

Hi, nothing is displayed in the "See timeline" in a requests/Incident?

[James Ainsworth]

Hi Even,

Thanks for your post.

We are currently investigating your issue and see if we are able to replicate the problem that you are experiencing.  We will post back once we have some more information for you.

Regards,

James

[James Ainsworth]

Hi Even,

So far this appears to be working for me.  While we continue to look at this I was wondering if you could try uninstalling and reinstalling the Hornbill Mobile App and let us know if that makes a difference.

Regards,

James

[Even Lie]

Hi tried to reinstalling the App, but the problem still exists. No items found is the only message displayed, when accessing the time line.

[Even Lie]

Hi tried to update a case and got this error Message:

[Even Lie]

On ‎5‎/‎15‎/‎2018 at 2:13 AM, James Ainsworth said:

Hi Even,

So far this appears to be working for me.  While we continue to look at this I was wondering if you could try uninstalling and reinstalling the Hornbill Mobile App and let us know if that makes a difference.

Regards,

James

Any updates in this case? It is working fine for a colleague of mine but he is using a Samsung phone.

[James Ainsworth]

Hi @Even Lie

We believe that we have found an issue that might be causing this.  Please keep an eye open in the Apple App Store for the next update which you should see in the next couple of days.  Once the update is available and it is installed please do let us know if the issue you are experiencing continues.

Regards,

James