Even Lie Posted May 14, 2018 Share Posted May 14, 2018 Hi, nothing is displayed in the "See timeline" in a requests/Incident? Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 15, 2018 Share Posted May 15, 2018 Hi Even, Thanks for your post. We are currently investigating your issue and see if we are able to replicate the problem that you are experiencing. We will post back once we have some more information for you. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 15, 2018 Share Posted May 15, 2018 Hi Even, So far this appears to be working for me. While we continue to look at this I was wondering if you could try uninstalling and reinstalling the Hornbill Mobile App and let us know if that makes a difference. Regards, James Link to comment Share on other sites More sharing options...
Even Lie Posted May 16, 2018 Author Share Posted May 16, 2018 Hi tried to reinstalling the App, but the problem still exists. No items found is the only message displayed, when accessing the time line. Link to comment Share on other sites More sharing options...
Even Lie Posted May 16, 2018 Author Share Posted May 16, 2018 Hi tried to update a case and got this error Message: Link to comment Share on other sites More sharing options...
Even Lie Posted May 22, 2018 Author Share Posted May 22, 2018 On 5/15/2018 at 2:13 AM, James Ainsworth said: Hi Even, So far this appears to be working for me. While we continue to look at this I was wondering if you could try uninstalling and reinstalling the Hornbill Mobile App and let us know if that makes a difference. Regards, James Any updates in this case? It is working fine for a colleague of mine but he is using a Samsung phone. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 22, 2018 Share Posted May 22, 2018 Hi @Even Lie We believe that we have found an issue that might be causing this. Please keep an eye open in the Apple App Store for the next update which you should see in the next couple of days. Once the update is available and it is installed please do let us know if the issue you are experiencing continues. Regards, James 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now