samwoo Posted May 9, 2018 Share Posted May 9, 2018 Hello, When users log a ticket via the Self Service portal, the mandatory fields are not clear until they press next. Can I request this to be added in a matter of urgency? I swear there used to be a red bar on the left hand side of the field to indicate this... and I remember users not finding that clear enough to determine whether the field is mandatory or not. Users are attempting to fill out the forms and not knowing what fields they need to populate causing them frustration when pressing next, and we have been getting more complaints about it. Ideally if we could have the fields to be highlighted in a colour of our choice if Mandatory, that would be great. (such as a "Mint" green colour, "Sunshower Yellow" colour or even a nice "Celeste" blue colour) Thanks, Samuel Link to comment Share on other sites More sharing options...
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