Giuseppe Iannacone Posted May 8, 2018 Share Posted May 8, 2018 1. is there a way to group complex BPM like this 2. when i use group for multiple nodes and than collapse the groups, the connection mess up 3. we have diferent teams working on the same request, is there a way to manage different team with different tickets, instead of a single ticket with multiple task like the example below? Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 8, 2018 Share Posted May 8, 2018 Hi @Giuseppe Iannacone The Grouping of nodes using the Group feature should not break any connections. It might be worth providing a screen shot to show the nodes that you are trying to group together. Is it the parallel processing that you want in a single Group node? There is a BPM Operation for creating other requests from a single request. This can be used as an alternative to having one request with the task for all the teams. I think that either way can have its benefits. Having multiple requests may result in a little less visibility of progress can control which is the nice thing about using tasks within a single request. We will be adding additional requests types that can be raised automatically from the BPM which would also allow for changes or problems to also be raised. I hope that helps. James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted May 9, 2018 Author Share Posted May 9, 2018 22 hours ago, James Ainsworth said: The Grouping of nodes using the Group feature should not break any connections. It might be worth providing a screen shot to show the nodes that you are trying to group together. Is it the parallel processing that you want in a single Group node? I'm Grouping this kind of nodes and even if collapsed i have no issue, but, once I add a 2 group something goes wrong and i loose some connection. like this: Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted May 9, 2018 Author Share Posted May 9, 2018 Just now, Giuseppe Iannacone said: I'm Grouping this kind of nodes and even if collapsed i have no issue, but, once I add a 2 group something goes wrong and i loose some connection. and while i was posting this, i discovered that switching from a stage to another the connection have appeared back again!!! WOW! so maybe is just a glitch on the visualitation Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted May 9, 2018 Author Share Posted May 9, 2018 22 hours ago, James Ainsworth said: There is a BPM Operation for creating other requests from a single request. This can be used as an alternative to having one request with the task for all the teams. I think that either way can have its benefits. Having multiple requests may result in a little less visibility of progress can control which is the nice thing about using tasks within a single request. We will be adding additional requests types that can be raised automatically from the BPM which would also allow for changes or problems to also be raised. I was aware of this opportunity but its not clear to me how to link the request in this way: ticket 1 (main ticket for ServiceDesk Team), this might have additional tasks for the team. ticket 2 (linked to the ticket 1 and managed by team 2) ... ticket n (linked to the ticket 1 and managed by team n) ticket from 2 to n will be resolved/closed by diferrent team but the main one, ticket 1, will be closed only once all the other are finished. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 9, 2018 Share Posted May 9, 2018 I think that having ticket 1 wait for tickets 2 to n to be resolved before ticket 1 is closed might be a challenge. When working with a single request, this is where the parallel processing works well. I think that there are definitely some ideas here that we can think about with how to increase some of the automation between tickets. Something like a Suspend and wait for all linked tickets to be resolved/closed. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted May 10, 2018 Author Share Posted May 10, 2018 9 hours ago, James Ainsworth said: I think that having ticket 1 wait for tickets 2 to n to be resolved before ticket 1 is closed might be a challenge. When working with a single request, this is where the parallel processing works well. I think that there are definitely some ideas here that we can think about with how to increase some of the automation between tickets. Something like a Suspend and wait for all linked tickets to be resolved/closed. ok I see, but if am I understending well this is something that you may evaluate to develop but not yet under development, correct? Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 10, 2018 Share Posted May 10, 2018 Hi Giuseppe, That is correct. It will be evaluated as you suggest and added to our backlog if it is something we can provide. It will then go through a process of prioritisation within our backlog of changes. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted May 11, 2018 Author Share Posted May 11, 2018 On 5/10/2018 at 12:27 AM, James Ainsworth said: I think that having ticket 1 wait for tickets 2 to n to be resolved before ticket 1 is closed might be a challenge. When working with a single request, this is where the parallel processing works well. I think that there are definitely some ideas here that we can think about with how to increase some of the automation between tickets. Something like a Suspend and wait for all linked tickets to be resolved/closed. @James Ainsworth in some initial training for hornbill i probably heard of a possibility to close a ticket and close at the same time the linked one, how can be this achieved? Link to comment Share on other sites More sharing options...
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