dwalby Posted May 4, 2018 Share Posted May 4, 2018 Hi all, Would it be possible to display a mini dashboard/HUD within the request list view? For example, for my analysts they have KPI/SLA targets which require them to have 85% within fix rate, a maximum number of open requests, max number of aged requests, etc. It'd be a useful feature for them to see their progress against KPI targets, rather than having to manually switch to the dashboard view each time. Just an idea, not sure how many others would benefit from this or whether it'd be considered for development. Thanks in advance Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 9, 2018 Share Posted May 9, 2018 Hi @dwalby Thanks for the suggestion I can understand the challenge you are trying to overcome here. It maybe tricky to add anything directly to the list without using real estate and impacting on the space for columns of data. However i would be interested to see if doing something with the collapsable sidebar on the righthandside might work? So we haven't got a story for this but i wanted to see if there was an option when creating a chart which you currently add to your personal dashboard, if you had an option to also Pin to the sidebar, say with a max of 3 or 4 charts if this would help (currently you can see activities, bookmarks, and conversation tabs)? Just an idea at this stage, so interested to see what others think as well and then we could look at options to help here? Let me know Steve Link to comment Share on other sites More sharing options...
dwalby Posted May 10, 2018 Author Share Posted May 10, 2018 Thanks @Steven Boardman - that sounds like a sensible option and would be a useful feature for us. Link to comment Share on other sites More sharing options...
Keith Posted May 11, 2018 Share Posted May 11, 2018 +1 - I think that would be good use of real estate. @Steven Boardman I would hope that any drill through capability of the chart would be reflected in the request list on left. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 11, 2018 Share Posted May 11, 2018 As @Keith mentions this with the drill down capability would be great help for us as well. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted May 11, 2018 Share Posted May 11, 2018 +1 for this idea! Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 14, 2018 Share Posted May 14, 2018 @Keith i would see the drill down being respected. I have added all those interested to the story, thanks Link to comment Share on other sites More sharing options...
Dan Munns Posted May 14, 2018 Share Posted May 14, 2018 +1 for me please Link to comment Share on other sites More sharing options...
samwoo Posted May 14, 2018 Share Posted May 14, 2018 And me +1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 16, 2018 Share Posted May 16, 2018 @samwoo added you too Link to comment Share on other sites More sharing options...
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