Stuart Torres-Catmur Posted May 3, 2018 Share Posted May 3, 2018 Hi I've got a few instances logged now where requests are coming through - sometimes - with no data on them. Instead we get 'undefined' stamped everywhere. this is since we went to build 1221 on Tuesday 1st May. The two catalogue items affected are: Set up/Change/End access to an IT System under the service Get Help from Digital and IT I Have a Finance Query under the service My Finance and Procurement The only thing I've spotted with what one user was entering into their request was the '&' symbol, but this should be handled. Please advise if this has been picked up and fixed in the latest build available Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted May 3, 2018 Author Share Posted May 3, 2018 Also affected: Request System Access for an Agency Worker(Get Help from Digital and IT) Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted May 3, 2018 Author Share Posted May 3, 2018 SR00035083 also has this issue MOSAIC Management Requests (Get Help from Digital and IT) But then SR00035097 logged shortly afterwards by the same person using the same procap came through fine HELP!!!! Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted May 3, 2018 Author Share Posted May 3, 2018 The 3 examples I've got are SR00034957 SR00035083 SR00034584 I have manually added in detail since they were logged in some cases, but hopefully this gives you enough to investigate. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 3, 2018 Share Posted May 3, 2018 Hi Stuart, I was wondering if the update to Service Manager 1228 has helped at all? Regards, James Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted May 9, 2018 Author Share Posted May 9, 2018 @James Ainsworth We've not had any further reports of this thankfully. Unfortunately the username with apostrophe issue still persists - I'll update that thread separately Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 9, 2018 Share Posted May 9, 2018 That's good to hear @Stuart Torres-Catmur. Thanks for the feedback. Link to comment Share on other sites More sharing options...
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