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Stuart Torres-Catmur

User can't see any services on Self Service

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Hi

From today, user EO'Hara cannot see any services on our Self Service portal

She has previously had no problems accessing services on the portal.

Was able to log self service request yesterday. Issue started today. The same whether using IE11 or Chrome

We updated Service Manager to Build 1221 this morning.  I can't see any issues with her account.  I wouldn't personally include an apostrophe in a username, but this hasn't caused an issue for her with Service Manager before.

Services not showing.png

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After applying the update my customer with this issue resolved it with a CTRL+F5 refresh of the browser.

 

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@Stuart Torres-Catmur

1228 will have included the fix which was provided in 1223.  While this shouldn't be the case, I wonder if the browser's cache needs to be cleared as mentioned in DeadMeatGF's post above.

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@James Ainsworth

Funny you mention that.  The customer has just responded to say it's working now.  Maybe browser cache cleared after a certain period and caught up with that one.

We've got no other reported incidents of this so consider this one resolved.

Thanks

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