User can't see any services on Self Service

[Stuart Torres-Catmur]

Hi

From today, user EO'Hara cannot see any services on our Self Service portal

She has previously had no problems accessing services on the portal.

Was able to log self service request yesterday. Issue started today. The same whether using IE11 or Chrome

We updated Service Manager to Build 1221 this morning.  I can't see any issues with her account.  I wouldn't personally include an apostrophe in a username, but this hasn't caused an issue for her with Service Manager before.

[Steve Giller]

After applying the update my customer with this issue resolved it with a CTRL+F5 refresh of the browser.

 

[Steven Boardman]

@Stuart Torres-Catmur this issue has been resolved in the latest Service Manager update as @DeadMeatGF suggested.

[Stuart Torres-Catmur]

@Steven Boardman

Thanks for responding so quickly to this.  We'll get build 1223 put in later today.

[Stuart Torres-Catmur]

@Steven Boardman

User EO'Hara still can't access services on the Self Service Portal.

We updated Service Manager last week to build 1228, which I assumed included the 1223 fix for this issue?

[James Ainsworth]

@Stuart Torres-Catmur

1228 will have included the fix which was provided in 1223.  While this shouldn't be the case, I wonder if the browser's cache needs to be cleared as mentioned in DeadMeatGF's post above.

[Stuart Torres-Catmur]

@James Ainsworth

Funny you mention that.  The customer has just responded to say it's working now.  Maybe browser cache cleared after a certain period and caught up with that one.

We've got no other reported incidents of this so consider this one resolved.

Thanks

[James Ainsworth]

That's great news @Stuart Torres-Catmur.  Thanks for letting us know.

James