Progressive Capture Labels

[Alisha]

Hello,

Please could we have the ability to change the display of Labels in Progressive Captures if we require it? Sometimes labels are a little hidden because they are not bold like the other questions.

Many thanks,
Alisha
 

[James Ainsworth]

Hi Alisha,

Thanks for your post.  I'm thinking that you are referring to the Labels on the provided default forms, but might be worth posting a screen shot so that I can make sure we are talking about the same labels. 

Regards,

James

[Alisha]

Hi James,

Thanks for your reply. Sorry I was not clear.

I meant on Customised Forms when adding a field and choosing 'Label'.

When I provide a 'Default Value' for the Label, it appears on the form as standard text. However, the questions appear as bold text. Would it be possible to have the option to bold the text or change the colour of Labels if we need it to stand out?

Many thanks,
Alisha
 

[Steven Boardman]

@Alisha

If when using the Label type, if you don't put anything into the Default Value but use the Description field instead you can use wiki markup to alter the appearance of the text - bold, italic for example

Giving you this for the label

 

You can use the wiki mark up for lots more - bullets, images, links etc like below

 

See the following wiki page on wiki markup to get you started: 

https://wiki.hornbill.com/index.php/Wiki_Markup

Hope that helps 

Steve

[Alisha]

@Steven Boardman

Thanks for your reply.

When I use wiki markup to alter the appearance of the text as you suggested, the text does not appear once the request is logged. I would like the Label text to show (the part in the Default Value field) - is there a way around this please?

[Steven Boardman]

@Alisha ok so are you looking to use the label in the questions section as well once logged?

If so, you can also apply wiki markup in the Default Value field which will show in the Question Section on a request once logged.

My apologises i assumed it was just for use in the progressive capture flow, which i why i suggested the description field.

So in the default value:

  In progressive capture:

 

And on the request in the questions section

 

Having said that, i have just spotted this is not showing on the questions section in the agent view but is in the customer portal (as above)

Let me chase up and see what the issue is here and get it resolved

Steve

[Alisha]

Thank you, Steve! I hadn't realised that we could use wiki markup in the Default Value field.