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Search bar missing from Service Portal


dwalby
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Hi all,

I've just noticed that the search bar is missing from our service portal. I'm not sure how long it's been like that but I've just logged into the Hornbill demo instance and have confirmed that the search bar is appearing there.

Is there a setting or something for it? As far as I'm aware nothing has changed in configuration that'd effect it.

Any help would be appreciated.

Thanks in advance

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Are you accessing through IE whereas you would normally use Chrome or Firefox?

We have this issue in IE, and also lose some icons as well so we have asked all staff to access through one of the other browsers.

Lauren

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2 minutes ago, lokent said:

Are you accessing through IE whereas you would normally use Chrome or Firefox?

We have this issue in IE, and also lose some icons as well so we have asked all staff to access through one of the other browsers.

Lauren

Hi Lauren, thanks for the reply. I'm using Chrome and have just tried on another device also running Chrome and have the same problem. Also tried in IE on both as a test and same thing :(

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Guest Mohamed

Hi @dwalby

There was an issue with the portal global search which has been resolved in the latest build. Please update and it should work as expected

Regards

Mohamed

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