PSG Posted April 30, 2018 Posted April 30, 2018 Since Hornbill Collaboration (829) was rolled out it appears 'Live' users can only assign Activities to teams they're a member ofPlease can this be looked at ASAP as we rely on assigning activities to other teams as part of our Support Process.Regards
Daniel Dekel Posted April 30, 2018 Posted April 30, 2018 Hi @PSG, Looking at this again, the only change we made is to hide groups that the "task assignment" flag was set to NO in the Admin Tool because that was leading to an error if you tried using that (see screenshot) If you want to enable the group from being assignable open the group in the Admin Tool and change the flag to YES. Hope this helps, Thanks, Daniel.
PSG Posted April 30, 2018 Author Posted April 30, 2018 (edited) Please find attached three screenshots: IN00151106_1 - the teams i'm a member of IN00151106_2 - my, Activity > Assign to > Group options IN00151106_3 - 'Task Assignment' status for our Support teams As you can see. The teams are set to Task Assignment > Yes however i cannot see them as i'm not a member. Edited April 30, 2018 by PSG
PSG Posted April 30, 2018 Author Posted April 30, 2018 @DanielRi Hi Daniel, I hope you're well. There seems to be some confusion with this one. Per my note, since Hornbill Collaboration (829) was rolled out it appears 'Live' users can only assign Activities to teams they're a member ofThere is a suggestion that "...this was always the case. But since the "Allow Task Assignment" setting was not previously enforced, it might appear that it was possible." @Victor and @Daniel Dekel are progressing IN00151106 for us. Please can you confirm that we've always worked this way? i.e. since we started using Hornbill we've always assigned Activities to other teams. Thanks, Jamie
Daniel Dekel Posted April 30, 2018 Posted April 30, 2018 Hello @PSG, I'm sorry for the confusion. It took some time to understand how this happened, but I can confirm there has been a regression. All groups should be displayed in the list. We are now working on a fix and push this to LIVE soon. Will keep you updated. Regards, Daniel.
Daniel Dekel Posted April 30, 2018 Posted April 30, 2018 @PSG - I can now confirm that the fix has been applied to LIVE. If you refresh, you should be able to select all the groups in the system. Regards, Daniel.
PSG Posted April 30, 2018 Author Posted April 30, 2018 Hi @Daniel Dekel, I can confirm that i can now see the all groups. Thanks for sorting. Regards, Jamie 1
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