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Reporting on time closed


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We are looking to see at what time of day Calls are closed by engineers as part of an exercise to see what impact changes to our hours of service might have.


I cannot find a way to fillter by time closed in reporting. i can find h_dateclosed but not anything for time.


Has anyone tried anything similar.

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Hi @strose

The attribute h_dateclosed is actually a timestamp so will include the time as well. But it might be worth having a look at this forum post as there are several ideas here about reporting based on the hour a request was logged/closed:



Kind Regards

Bob Dickinson
Hornbill Product Specialist

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