clampj Posted April 19, 2018 Share Posted April 19, 2018 Hi I've just had an issue flagged to me regarding the service portal. Searching for services is sometimes returning no results yet the service being searched for exists and can be viewed in the list manually. We have a service called "Remote Access". Searching on the word "Remote" returns no results but it used to. Searching the word "Access" returns a service called "network logon and access". The description of the service is "Remote Desktop Services". Searching the word "Desktop" returns the desktop service but not the remote service. Very strange. Any ideas why this is and how we fix it? Thanks J Link to comment Share on other sites More sharing options...
Guest Mohamed Posted April 19, 2018 Share Posted April 19, 2018 Hi @clampj This is odd behaviour and I haven't been able to replicate the scenario you've mentioned. With regards to the Service(s) that you mentioned, is the current user who is searching for that service have rights to view that service? Regards Mohamed Link to comment Share on other sites More sharing options...
clampj Posted April 19, 2018 Author Share Posted April 19, 2018 This is strange. I've removed the subscription (which was the main company organisation which everyone should be a member) so that now everyone is subscribed to the service and it can now be found when searching. The people trying to search for it are members of the company organisation so it should've have been returned in the search results. I'll investigate further and let you know what I find. Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 20, 2018 Share Posted April 20, 2018 @clampj we have found a small issue on the search results based on how users are subscribed to services and we are looking into this. This does not effect their ability to view services they are subscirbed to, only the search which we are looking into Steve Link to comment Share on other sites More sharing options...
Guest Mohamed Posted April 20, 2018 Share Posted April 20, 2018 @clampj just to let you know that our developers have fixed the issue Expect it to be in the next build 1212 > Regards Mohamed Link to comment Share on other sites More sharing options...
clampj Posted April 23, 2018 Author Share Posted April 23, 2018 Thanks Guys Very quick resolution is appreciated. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted April 27, 2018 Share Posted April 27, 2018 Hi @Mohamed Is this linked to the search in the Portal not bringing back any 'forms' as results? it brings back everything else, just not forms: Link to comment Share on other sites More sharing options...
Guest Mohamed Posted May 2, 2018 Share Posted May 2, 2018 Hi @Paul Alexander That's a slightly different issue to which our devs are looking into as mentioned here Just to update, the issue mentioned above has been resolved and included in the latest build 1228 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now