J_Tamburrini Posted April 19, 2018 Share Posted April 19, 2018 Morning all, When we try to log a new tickets we get the following error. It does clear if you come out of the system and go back in. NOTE: This is note all new tickets its only appeared on about 4 /20 tickets so far James Link to comment Share on other sites More sharing options...
Victor Posted April 19, 2018 Share Posted April 19, 2018 @J_Tamburrini anything specific with these 4 tickets? Are they loading a particular flow? EDIT: there was a Core/Collaboration update this morning at 10.13 which has some changes and fixes around PCFs. If the issue goes away after "log off/log in" it means the user needs to do this for the new changes to take effect and stop the issue from occurring. Link to comment Share on other sites More sharing options...
J_Tamburrini Posted April 19, 2018 Author Share Posted April 19, 2018 i think this was a user error in the end. i was able to replicate the issue by raising a new request selecting an SR, and follow the process through to a selection of a service used only for IR's. it then crashed out on the Category profiling. interested to hear about the PCF update as this might be related?? James Link to comment Share on other sites More sharing options...
Victor Posted April 19, 2018 Share Posted April 19, 2018 https://community.hornbill.com/topic/12710-new-update-hornbill-collaboration-822/ 2 hours ago, Harry Hornbill said: Removing not visible fields from Progressive Capture custom form when was conditionally hidden But I don't think is related... Why do you say it was user error? Seems there are some issues with the PCF (the error, the crashing) that I would like to investigate... Can I access your instance to look at this? If so pleas let me know which PCFs are causing trouble? Link to comment Share on other sites More sharing options...
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