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lee mcdermott

Questions and answers not showing on some requests

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Hi,

 

We seem to be getting a number of requests that when logged via the portal do not show the questions for the call when we look at them?

It was happening on a particular form a few times the other day. Now we have another called logged on a different form and all the question section is now missing from that one also?

 

Any ideas?

 

thanks

 

lee

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@Steven Boardman

 

Hi screen shots attached and call reference numbers.

SR*37843 logged 18th april - no questions

SR*38186 logged 20th april - does have questions

SR*38208 logged 21st april - no questions

 

these are all on the same form logged via the service portal.

 

SR*37648 is an example of no questions again but for a different form. 

 

thanks 

 

lee

 

 

amend user no qu.JPG

amend user with qu.JPG

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Is this anything to do with the setting that hides unanswered questions?
I think it's app.request.questions.hideUnansweredQuestions?

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